Kansaraix OPC Pvt Ltd
Effective Date: 07 July 2025
1. Overview
At Kansaraix OPC Pvt Ltd, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website or directly through our sales team.
By using our services, you agree to this Refund Policy in addition to our Terms and Conditions.
2. General Policy
Due to the nature of our services (IT consulting, SaaS, and PaaS), refunds are issued only under the specific conditions outlined below:
3. Eligibility for Refunds
Refunds may be granted in the following cases:
A. Technical Issues
If you are unable to use a paid service due to a verified technical problem on our end that we cannot resolve within a reasonable time (typically 7 business days), you may be eligible for a full or partial refund.
B. Duplicate Payment
If you are charged more than once for the same service or product due to a system or processing error, we will refund the duplicate transaction(s).
C. Service Not Delivered
If a service you paid for was not delivered as agreed in a written service agreement or invoice, you may request a full refund within 7 days of the agreed delivery date.
4. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of mind after purchase
- Failure to use the service or product
- Issues caused by third-party tools, platforms, or software outside our control
- Violation of our Terms of Service
- Trial, beta, or promotional services
5. Subscription Services
If you have subscribed to a recurring SaaS or PaaS product:
- You may cancel your subscription at any time.
- Refunds for unused subscription periods will only be issued if explicitly stated in your service agreement.
- No refunds will be issued for the current billing period once a subscription has been processed.
6. Requesting a Refund
To request a refund, please email us at admin@kansaraix.com with the following information:
- Full name
- Email address used for the purchase
- Transaction ID or invoice number
- Reason for the refund request
- Any supporting documentation (screenshots, correspondence, etc.)
We typically respond to refund requests within 5-7 business days.
7. Processing Time
Approved refunds will be processed to the original payment method within 7–14 business days, depending on your bank or payment provider.
8. Contact Information
For questions or refund-related support, contact:
Kansaraix OPC Pvt Ltd
📍 Behind Police Station, Merta Road – 341511, Rajasthan, India
📧 Email: admin@kansaraix.com
🌐 Website: www.kansaraix.com